Refund policy

Return and Refund Policy

Last Updated: [DATE]

At ScaniMarts, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we will work with you to resolve the issue fairly and efficiently.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that the product:

  1. Is unused and in its original condition.
  2. Is returned with its original packaging, accessories, manuals, tags, and other included items, where applicable.
  3. Has not been damaged, altered, washed, or misused by the customer.
  4. Is accompanied by the original order details or order number.
  5. Meets any product specific return conditions displayed at the time of purchase.

Some products may have different return conditions. Please check the product page before placing your order.

2. Return Timeframe

Return requests must be submitted within 7 days from the date of delivery.

To request a return, contact us at:

Email: yashchauh8057@gmail.com

Please include:

Order Number: [ORDER NUMBER]
Product Name: [PRODUCT NAME]
Reason for Return: [REASON]
Photos or Video: [IF APPLICABLE]

For damaged, defective, or incorrect products, photographs or a short video may be required to help us verify the issue.

3. Return Review

After receiving your request, we may review the information and determine whether the product qualifies for a return, replacement, exchange, or refund.

We aim to respond to return requests within 4 business days.

If your return is approved, we will provide instructions for returning the product.

Please do not send products back without receiving return instructions from us.

4. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or different from what you ordered, please contact us within 4 days of delivery.

We may request photographs or video showing:

  1. The product.
  2. The damaged or defective area.
  3. The packaging and shipping label.
  4. The product received, if it is different from what you ordered.

Depending on the circumstances and availability, we may offer:

Replacement

We may send a replacement product at no additional product cost.

Exchange

We may provide another eligible product of the same or similar value.

Refund

If a replacement or exchange is unavailable or inappropriate, we may provide an applicable refund.

For products confirmed to be damaged, defective, or incorrectly supplied by us, we will generally cover reasonable return shipping costs where applicable.

5. Refund Process

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, we will initiate the refund using the original payment method where reasonably possible.

Refund processing generally takes:

[4 TO 7 BUSINESS DAYS]

after approval, although the actual time required for the funds to appear in your account may depend on your bank, payment provider, or other financial institution.

For Cash on Delivery orders, we may request appropriate bank or payment details to process an eligible refund.

We will never ask you to share your card PIN, one time password, or banking password to process a refund.

6. Exchange Options

If you receive a product that is eligible for exchange, you may request an exchange subject to product availability.

Exchange requests must be submitted within 7 days of delivery.

If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.

Any difference in product price may need to be paid or refunded depending on the replacement product selected and applicable circumstances.

7. Non-Returnable Items

Certain products may not be eligible for return due to their nature or applicable restrictions.

These may include:

  1. Personalized or customized products.
  2. Products made specifically according to customer specifications.
  3. Products that cannot reasonably be resold for hygiene or safety reasons.
  4. Products damaged through customer misuse or negligence.
  5. Products that have been altered, washed, assembled, or modified after delivery where this affects their return eligibility.
  6. Gift cards or digital products, where applicable.
  7. Clearance or final sale products where clearly identified as non-returnable before purchase.

This list may vary depending on the product. Any applicable non-returnable condition will be communicated on the relevant product page or before checkout.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable Indian law.

8. Return Shipping Costs

For a change of mind, incorrect size, incorrect selection, or another reason not caused by us, the customer may be responsible for reasonable return shipping costs.

For products that are confirmed to be:

Damaged on arrival

Defective

Incorrectly supplied

we will generally cover reasonable return shipping costs or provide an appropriate alternative, subject to verification.

We will not reimburse unauthorized or unnecessarily expensive return shipping charges.

9. Refunds for Failed or Cancelled Orders

If we cancel an order after receiving payment, we will initiate an applicable refund.

If an order cannot be fulfilled because the product becomes unavailable, we will contact you and provide an appropriate refund or alternative option.

10. Order Cancellation

You may request cancellation before your order has been shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.

To request cancellation, contact us as soon as possible at:

yashchauh8057@gmail.com

11. Return Conditions

Customers must package returned products securely to help prevent damage during transportation.

Products returned without prior approval, missing essential components, or showing signs of misuse may not qualify for a refund or exchange.

If a returned product does not meet the eligibility requirements, we will contact you regarding the available options.

12. Contact Us

If you have questions about returns, exchanges, damaged products, or refunds, please contact us:

Store Name: ScaniMarts

Email: yashchauh8057@gmail.com

Phone: 8057381234

Business Address: I 27 main road Hastinapur

Customer Support Hours: 24x7

We are committed to handling legitimate return and refund requests fairly and providing a clear solution whenever possible.

Note: This is a practical ecommerce policy template, not legal advice. Before publishing it, make sure the final policy matches your actual products, supplier arrangements, payment methods, and applicable Indian consumer protection requirements.